I've spent half the afternoon on the phone with Dell. Welcome to the world of Ridiculous Wait Times and Really Bad Jazz. Oh, and people who barely speak English. I really don't have anything against East Indian people. I think they have a fascinating culture, and their traditional clothing uses some really gorgeous fabrics. But if your accent is thick enough to be cut with a Ginsu knife, and I can't understand a word you're saying, then perhaps customer service is not the place for you.
I'm thinking of adopting this little slogan of Chris's for my very own. After a couple hours on the phone with Dell I found out that a) I'd been transfered to the wrong department at least four times 2)they didn't update my address last time, as I asked them to and 3) when I talked to them a couple weeks ago about the possibility of extending the warranty, they didn't tell me there was an expiration date on the offer. So I took my laptop to a place in town - it seemed to be a minor power issue. No. The motherboard is gone. One month after my warranty expired. Replacing it would cost a minimum of $500. Oh, and did I mention I made one of the stupidest decisions of my life when I bought the computer, and decided to finance through Dell - and I've still got a year to go? The "decision" to finance (I was 19 and easily influenced) was at my father's urging of course. Because he's always been so good with money - so good that I'm pretty sure he pawned my guitar. Thanks daddy, you're the bestest. Can the Zero Tolerance policy apply to family? Because that'd be terrific.
Oh, and I'm in a bad mood. Just about the right time to write a philosophy paper, eh? Aristotle, here I come.
No comments:
Post a Comment